Repair & Service Policy
Last updated: 25 August 2026
Multan Business Systems (MBS) provides repair, maintenance and technical support for new and used cash-handling machines and related equipment. This policy explains how repair and service requests are handled.
Inspection and Repair Estimate
After the machine or equipment has been inspected, MBS will communicate an estimated repair cost to the customer. Depending on the customer and service arrangement, the estimate may be shared by email, WhatsApp or phone.
Customer Approval
Repair work will begin after the customer approves the estimated cost. If an additional fault or required part is identified during the repair and this changes the estimated cost, MBS will inform the customer and obtain approval before carrying out the additional chargeable work.
Parts and Repair Charges
Where parts are required, their cost will be communicated as part of the applicable repair arrangement. Parts availability may vary by machine model, and MBS may need to arrange a required part before the repair can be completed.
Workshop Service
A machine may be sent to the MBS workshop where inspection, settings, software-related work or repair requires workshop attention. The customer is responsible for arranging and paying the cost of sending the machine to the workshop unless MBS specifically agrees otherwise.
On-Site Technician Visits
On-site technical support may be available depending on the customer’s location and the nature of the issue. Applicable visit or travel charges will be communicated to the customer before the visit. Repair and parts charges, where required, are separate from visit or travel charges.
Remote Support
Some settings or operational issues may be resolved through phone or remote guidance. If the issue cannot reasonably be resolved remotely, MBS may recommend workshop service or an on-site technician visit.
Repair Time
Repair time depends on the nature of the fault, machine condition and availability of any required parts. MBS will provide updates where a repair requires additional time or parts to be arranged.
Service Warranty on New Machines
Where a new machine is sold with an MBS service warranty, the applicable warranty period is confirmed at the time of sale and may vary by product or model. The warranty covers service only; parts and other chargeable items are not included unless MBS specifically confirms otherwise.
Customer Responsibility
Customers should provide accurate machine details and a clear description of the reported issue where possible. Customers should not arrange unauthorized repair or modification while a machine is being handled under an agreed MBS service or warranty process.
Related Pages
Terms & Conditions | Privacy Policy
Contact Us
For repair or technical support:
Multan Business Systems (MBS)
Office 101, 1st Floor, Ashraf Arcade, Near Passport Office, Al-Flah Market, New Multan, Multan 60650, Pakistan
Email: infombs.multan@gmail.com
Phone: 061-677-8599, 0314-615-5033
WhatsApp: 0314-615-5033
Website
Website: mbsystems.com.pk
Email: infombs.multan@gmail.com
Phone: 061-677-8599, 0314-615-5033
WhatsApp: 0314-615-5033