Returns & Refund Policy

This policy explains the cancellation and refund rules for products and equipment ordered from Multan Business Systems (MBS).

Available Products or Machines

If an available product or machine is cancelled before dispatch, the payment received for that order will be refunded in full.

On-Demand Machines

If an on-demand machine is cancelled after the ordering/import process has started but before dispatch, reasonable costs already incurred for arranging or importing that machine may be deducted from the refund.

After Dispatch

Once a product or machine has been dispatched, returns and refunds are not accepted.

If MBS Cannot Arrange the Ordered Machine

If MBS is unable to arrange the exact ordered machine/model after receiving payment, the amount received for that order will be refunded in full without deduction.

Technical or Settings Issues

Technical, settings or software-related issues are handled through the applicable MBS support, repair or service process and do not change the return/refund rules above.

Refund Processing

Approved refunds are processed by bank transfer within a reasonable period after verification. MBS may request the information reasonably required to complete the refund.

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